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Item Return and Refund Policy
1. Eligibility
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Please note that certain items are non-returnable, including:
- Perishable goods
- Personalized items
- Gift cards
2. Initiating a Return
To initiate a return, you must contact our customer support within 24 hours of receiving the delivery. Please provide the following details:
- Order number
- Item details
- An image of the item
- Reason for the return
Our support team will guide you through the next steps.
3. Return Shipping
Shipping or delivery costs associated with returning the item will be deducted from the refund amount unless the return is due to an error on our part (e.g., wrong or damaged item).
Refunds
1. Processing Time
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund request. If approved, your refund will be processed within 24 hours, and the refund amount will be credited to your online wallet with ShopLika. If rejected, the item will be sent back to you.
- Item Return and Refund Policy
2. Exclusions
Please note that shipping costs are non-refundable unless the return is due to an error on our part. We also cannot provide refunds for items that are damaged or lost during the return shipping process.
Cancellations
Once an order is placed, we are unable to make changes or cancel the order. Please review your order carefully before confirming your purchase.
